aaxiomYOUR SYSTEM, AT A GLANCE

Connecting securely…

HELP & GUIDANCE

Something doesn’t look right?

Keep your local app libraries and any queued edits. Start with the symptom below.

Only one app or device cannot connect

Check its internet connection and open the app again. Check the connection message inside the app. If other apps work and this page shows current healthy services, it may be a device connection or sign-in problem. An old contact time alone is not a fault. Preserve pending edits; do not reset the app or its library.

All Axiom apps cannot connect

Check your internet connection first. If the Core or Workspace service is unavailable, the server may need attention. Your local copies remain available, and queued edits can wait. Contact the administrator. If this dashboard also fails to load, whole-server availability has to be checked from elsewhere.

Mail cannot send or receive, but other apps work

Mail providers are separate from Axiom. Check your provider’s status and the account connection inside Mail. Healthy Axiom services do not prove your mailbox is connected. Keep drafts and queued messages. Do not change unrelated Axiom credentials.

A backup is late or its email is missing

Look at the last verified backup and latest attempt separately. A later failure does not remove the earlier successful copy. If the backup was verified but email was not accepted, ask the administrator to check the sender’s provider. If it was accepted, check Junk and the provider’s mailbox. Do not delete backup copies or share the recovery key.

Storage is low or a certificate is near expiry

Ask the administrator to review safe cleanup or more server capacity. Keep local copies and backups. Cloud version totals are estimates measured at the displayed time. For certificate problems, ask the administrator to check DNS and automatic renewal. Never bypass a browser security warning.

What these indicators can and cannot tell you

Service and disk checks run every minute and become Unknown after three minutes. B2 object and version inventories refresh every six hours and become Unknown after twelve hours. Public HTTPS checks validate trusted certificates from this server. Private storage checks use listings and metadata, without reading private file content or repeatedly uploading tests. An independently verified restore is recorded separately. The dashboard cannot see unsent edits on devices, mailbox delivery or a whole-server outage from its own host.